FAQs
Welcome to the Terrabloom FAQ page! We’ve gathered answers to some of the most common questions from our customers. If you don’t find what you're looking for, feel free to reach out to our customer service team.
1. What is the shipping time for orders?
Domestic (S.A) shipping: Your order will typically arrive within 7-14 business days.
International shipping: International orders can take between 14-31 business days depending on the destination.
2. How can I track my order?
Once your order has shipped, we will provide tracking information. You can view your tracking details by visiting our Track Your Order page. Tracking updates will be uploaded as soon as they are available.
3. Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed immediately to ensure prompt delivery. Unfortunately, we are unable to modify or cancel orders once they have been submitted. If there is an issue with your order, please contact us as soon as possible.
4. Do you accept returns?
Yes, we offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. Please ensure the items are unused and in their original packaging.
5. How do I return an item?
To initiate a return, please visit our Returns page and follow the instructions. You’ll need your order number and the reason for the return. Our team will guide you through the process and help you get your return handled quickly.
6. Do you offer free shipping?
We offer free shipping on domestic orders over $50. For orders below $50, a small shipping fee will be applied during checkout.
7. How do I contact customer support?
If you have any questions or need assistance, you can reach our customer service team via email at Terrabloomstore@gmail.com or through our Contact Us page.
8. Is it safe to shop on your website?
Absolutely! At Terrabloom, we prioritize your privacy and security. Our website uses the latest encryption technology to ensure that your payment and personal information is always safe and secure.
9. Can I change my shipping address after placing an order?
Please contact us immediately if you need to change the shipping address for an order. We will do our best to update the address before the package is shipped. Unfortunately, once an order is in transit, we cannot change the shipping address.
10. What do I do if my order is damaged or missing?
If you receive a damaged or incorrect item, please reach out to our customer service team within 7 days of delivery. Include your order number and a description of the issue. We’ll work with you to resolve it as quickly as possible.
11. Do you offer gift cards?
Yes, we offer gift cards! You can purchase them directly on our website and send them to your loved ones for any occasion.
12. Can I subscribe to your newsletter for updates?
Yes, we’d love to keep you updated with new products, promotions, and exclusive offers. You can sign up for our newsletter at the bottom of any page on our website.
13. What happens if my order doesn’t arrive within the estimated time frame?
If your order doesn’t arrive within the expected timeframe, please check the tracking details first. If the tracking information doesn’t show any updates or your package is significantly delayed, please contact our support team for assistance.
Thank you for choosing Terrabloom! We’re here to help make your shopping experience smooth and enjoyable. If you have any other questions, don’t hesitate to reach out!